Hospitality and customer service. These may be the only features that set your facility apart from any other in your community. They can be the deciding factors in a family’s…
Articles
Ethics in Health Care
Among the many topics that I present to live audiences, ethics in one of my favorite and for many reasons. Many licensed healthcare professionals have to take so many hours…
Understanding and Using the Law of Attraction
Sometimes we read books or articles that improve or change our lives. For me, it was The Law of Attraction. People have been writing about this idea for hundreds of…
Health Literacy: The Person-Centered Way
When we think of the United States, certain images come to mind like strength, independence, wealth and good quality of living. Despite the many positive characteristics, we have a significant…
OSHA: 11 Areas to Know in Senior Care
Lots of us may take OSHA less than seriously because we hear about it a lot and it’s a mandatory topic that employees are mandated to take annually in senior…
Reducing Hospital Readmissions
While doing research for this topic, I came across an interesting and anonymous quote: “There was an important job to be done and Everybody was sure that Somebody would do…