Seniors living in long term care and other residential settings have a higher risk of developing infections and it’s up to us to minimize this risk and keep them safe.…
Author: Dr. Jim Collins
Customer Service from the Heart
Throughout my entire career as a gerontologist, author, educator and punk-rocker, I have stressed the importance of treating people in the very best ways possible. Call it customer service, hospitality…
Workplace Stress... Let’s Talk About it!
Did you know that stress is one of the leading causes of death in the United States and the entire Western World? Some scholars believe it is the primary reason…
5 Ingredients to a Culture of Happiness at Work
Today’s workplace isn’t the same as our parent’s or grandparent’s workplace. Back in the day, the boss told the employee to jump and the employee responded “Absolutely! How high should…
Recruiting the Best Employees
Throughout my career in senior care, I’ve always heard one thing concerning recruiting the best employees – hire the right person to begin with and you’ll save yourself headaches and…
Employee Turnover in Senior Care
Uh oh! The economy is good and seems to be growing. Millions of new jobs have been added. There may be more jobs open than qualified people to fill them.…