Over my 30-year career, I’ve encountered various types of people and personalities. I’ve been able, after much experience, to pick out the positive and negative. I’ve also, throughout the years,…
Category: Culture
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Leading the Charge for Culture Change
It takes a lot of hard work, dedication, commitment and time to develop sustainable culture change. Also required is staff buy-in and a hands-on leader who will stay on track,…
The Importance of Internal Customer Service in Senior Care: Part 2
Delivering great customer service to residents and families in senior care communities starts with internal customer service among employees. Good internal customer service requires leaders to establish and communicate core…
The Importance of Internal Customer Service in Senior Care: Part 1
One of the most forgotten forms of customer service begins under your roof among your team members. I’ve always believed that the way employees treat each other is a direct…
Conflict in the Care Community!
The Problem Most of us do a lot of talking during the day as we pass medications, perform treatments, document, attend meetings and care for our seniors. But, how many…
Creating a Culture of Wellness: Part 2
Values and Incentives Providing a health and wellness program can be a real difference-maker for many employees who need an extra push to get back into shape or maintain their…