I started my career helping long term care facilities retain employees because turnover is so incredibly high and expensive. I would hold small groups of employees and listen to their…
Author: Dr. Jim Collins
Successful Employee Retention Strategies
The economy is good and employees feel less worried about leaving their jobs to find greener pastures. While turnover will occur during a down economy, it tends to be higher…
Diversion and Substance Abuse: Risk Factors and Symptoms
Healthcare professionals are uniquely at risk for diverting prescription medications and becoming dependent upon them. They have extensive knowledge and access to a wide variety of drugs, including narcotics, benzodiazepines,…
Benefits of Online Learning in Health Care
More and more healthcare companies are using online learning as an effective and affordable option for compliance training requirements and continuing education. Many leaders in health care now know that…
Infection Control 101
Seniors living in long term care and other residential settings have a higher risk of developing infections and it’s up to us to minimize this risk and keep them safe.…
Customer Service from the Heart
Throughout my entire career as a gerontologist, author, educator and punk-rocker, I have stressed the importance of treating people in the very best ways possible. Call it customer service, hospitality…