What is a continuous learning organization, you may ask? It is a company that is skilled at creating, acquiring, and transferring knowledge and information and modifying its own behavior to…
Month: November 2018
Sexual Harassment in the Workplace
Sexual harassment in the Workplace is no laughing matter – just ask anyone in Hollywood these days. Every time I turn on cable news there are more allegations of sexually…
Customer Service and Trust
I’d like to thank a friend and colleague for inspiring me to develop a presentation on customer service and trust. He’s a nursing home administrator and believes that the only…
Pain Management
Two words that didn’t have the same connotation years ago as they do today – pain management. Pain management is now a topic of controversy due to many factors including…